Service Plan

HelpDeskNow provides immediate, prepaid IT assistance for residential and small business customers. This service gives customers access to expert support whenever they need it, without the hassle of setting up a contract. With a straightforward pay-as-you-go model, customers can resolve their IT issues quickly and efficiently.

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About Us

Service Structure

Features

Prepaid Convenience: Customers prepay for service time and use it when needed, ensuring no hidden fees or surprise charges.

Instant Support: Immediate access to our IT Help Desk for troubleshooting and issue resolution.

Flexible Assistance: Covers common tech issues like software troubleshooting, device setup, network problems, and more.

Remote and On-Site Options: Support is available remotely for most issues. On-site support is available for select areas.

Tier 1: Basic Support
Our Tier 1 Tech Support is designed for general inquiries and common technical issues. This level includes assistance with basic troubleshooting, password resets, software installation, and routine system checks. If you’re experiencing a common problem or need help with everyday tasks, Tier 1 is perfect for you.

Pricing: Hourly, up to 8 hours per work order.

Common Issues: System restarts, application troubleshooting, connectivity issues.

Ideal For: General users with basic issues.

Support Type: Remote, via phone or chat.

Tier 2: Intermediate Support
Tier 2 Tech Support provides more in-depth troubleshooting and support for issues that go beyond basic troubleshooting. Our experts will assist with configuration, network setup, and resolving system performance issues. This level is ideal for customers dealing with more complex technical challenges.

Pricing: Hourly, up to 8 hours per work order

Common Issues: Network configuration, advanced software settings, performance optimization.

Ideal For: Small businesses, power users, or issues not resolved at Tier 1.

Support Type: Remote, via phone or chat.

Tier 3: Advanced Support
Tier 3 Tech Support is for customers facing critical or highly specialized technical challenges. Our senior engineers provide expert-level support for server issues, complex system diagnostics, software development, or any advanced technical needs. This level is perfect for businesses or individuals with critical infrastructure or specialized technology.

Pricing: Hourly, up to 8 hours per work order.
Common Issues: Server configuration, advanced network security, software bugs, system integrations.
Ideal For: Businesses with complex tech setups or those needing advanced troubleshooting.
Support Type: Remote, via phone or chat.

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No Parts Repair Service

Our No Parts Repair service offers an affordable and efficient solution for repairing your devices without the need for additional parts. If your device requires repair that does not involve replacing any hardware components, this service allows you to get it fixed for a flat rate. We handle the repair process while ensuring your device is in good working condition once it’s returned.

Service Details:

Non-Local Pickup: For customers outside the local area, we offer pickup and return services at a pre-set mileage rate. The mileage fee covers roundtrip travel to and from your location.

Flat Rate Repair Fee: You pay a fixed price for repairs as long as no parts are needed. This covers labor and the repair process.

Pickup Options:

Local Pickup: If you are within our local service area, we can pick up and return the device to you with no additional travel charges.

How It Works:

Select Your Device Type: Choose the device that needs repair (e.g., laptop, desktop, smartphone, etc.).
Choose Pickup Type:
- Select Local Pickup if you’re in the immediate area, or
- Non-Local Pickup if you are located outside our service area.
Mileage Fees: If you are using Non-Local Pickup, select the roundtrip mileage required for our team to travel to and from your location.
Payment: You will pay for the flat repair rate, the pickup fee (if applicable), and any mileage charges upfront through our PayPal buttons.

Additional Details:

No Parts Needed: This service is only available for repairs that do not require replacement parts. If parts are required during the repair, the service will be escalated to a different tier that includes the cost of parts.
Fast & Convenient: Once your device is repaired, it will be returned to you quickly and safely.

With No Parts Repair, you can save on unnecessary costs while ensuring that your devices are repaired quickly and efficiently, all at an upfront, transparent price.

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